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Frequently Asked Questions

  • Cancellations, Returns, and Refunds 4
    • Layer 1 Is anything excluded from your returns policy?
    • Layer 1 I changed my mind. Can I cancel my order?
    • Layer 1 I changed my mind. Can I return my order?
    • Layer 1 My item arrived damaged. Help!
  • Contact and Accessibility 3
    • Layer 1 How can I reach you?
    • Layer 1 Is your site mobile-friendly?
    • Layer 1 How do I use your site?
  • Gift Options 4
    • Layer 1 Can I add a gift message?
    • Layer 1 My purchase is a gift. Can you ship the package without the invoice in the box?
    • Layer 1 Do you offer gift wrapping?
    • Layer 1 Can I get a gift receipt?
  • Orders and Payment 3
    • Layer 1 How can I pay for my order?
    • Layer 1 Is there a discount code I can use?
    • Layer 1 Can I make a wholesale or bulk order?
  • Availability and Dispatch 3
    • Layer 1 I read your Shipping Policy… What’s the difference between “In Stock” and “Availability”?
    • Layer 1 How long will it be until my order is shipped?
    • Layer 1 Will my items be dispatched separately or together?
  • Shipping and Tracking 7
    • Layer 1 When will my order arrive?
    • Layer 1 How can I track my order?
    • Layer 1 What if I need my order really quickly?
    • Layer 1 How much is shipping?
    • Layer 1 Do you offer free shipping?
    • Layer 1 Which countries do you ship to?
    • Layer 1 Can you guarantee that I’ll get my order on time?

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