Knowledge base

Frequently Asked Questions

• Cancellations, Returns, and Refunds 4
  • Is anything excluded from your returns policy?
  • I changed my mind. Can I cancel my order?
  • I changed my mind. Can I return my order?
  • My item arrived damaged. Help!
• Contact and Accessibility 3
  • How can I reach you?
  • Is your site mobile-friendly?
  • How do I use your site?
• Gift Options 4
  • Can I add a gift message?
  • My purchase is a gift. Can you ship the package without the invoice in the box?
  • Do you offer gift wrapping?
  • Can I get a gift receipt?
• Orders and Payment 3
  • How can I pay for my order?
  • Is there a discount code I can use?
  • Can I make a wholesale or bulk order?
• Availability and Dispatch 3
  • I read your Shipping Policy… What’s the difference between “In Stock” and “Availability”?
  • How long will it be until my order is shipped?
  • Will my items be dispatched separately or together?
• Shipping and Tracking 7
  • When will my order arrive?
  • How can I track my order?
  • What if I need my order really quickly?
  • How much is shipping?
  • Do you offer free shipping?
  • Which countries do you ship to?
  • Can you guarantee that I’ll get my order on time?